Where is the refund for order 4412? It has been nine days.
Sentiment · frustrated · order found in the ticket
The agent reads the help center, the policy, and the ticket in front of it. The reply cites the article. A person takes the ones that need a human. The data stays on your network.
The screens above are a sample of the workspace. They play on their own. Select a step to hold it.
Agents retype the same refund, shipping, and setup answers. The article is in the help center. The ticket still waits. A wrong reply becomes a second ticket.
EazyAI drafts from the sources you connect and names the article. High-confidence replies can go out. Low confidence, anger, or a missing policy lands with a person, with the draft already written.
Four moves. The sources are yours. The answer names them. A person keeps the decision that matters.
Help center, policies, and past tickets. They stay on your network.
Dual RAG pulls the passage. The reply names it. Empty policy does not invent a refund date.
A clear match can go out. Sentiment, a missing rule, or a money change waits for a person.
The same agent sits in the widget, the help desk, or on a voice line.
The working shape of this use case. Live in two to three days on the sources you already have.
The reply is built from the help center and the policy you uploaded, with the passage attached.
The question can arrive in one language and the answer can return in that language.
Anger, a missing policy, or an account change keeps the draft and routes the ticket.
The project runs on your premises or your private cloud. Dual RAG cites the passage. The model you serve is the one you register. A demo is the way onto a first workflow.
First-reply resolution from your help center and policies. Exceptions escalate with the draft and citations attached.
Dual RAG pulls the article. Empty policy does not invent a refund date. A person takes the exception with the draft already written.
High-confidence matches can go out. The article is named in the reply.
Help center, refund rules, and past resolutions stay on your network.
Sentiment, payout changes, and missing rules route to a specialist queue.
What support leadership asks before a first agent goes live.
No. If the source is silent, the reply does not invent a date or a refund. The ticket waits for a person.
Yes. The same project grounds the widget, the help desk, and a voice line.
A person. Money moves and bank changes keep the draft and escalate.
Same platform. A different set of sources and a different person in the loop.
Book a demo. A first workflow in two to three days. Your data stays where it is.